Account & Billing

Manage your QuickInspect or YachtInspect account, subscription, and billing information.

Account Registration

Creating an Account

1. Download QuickInspect or YachtInspect from App Store or Google Play
2. Open the app
3. Tap Create Account
4. Enter:
   • Email address (will be your username)
   • Password (minimum 8 characters)
   • Name
   • Country (for regulatory compliance and data residency)
5. Verify email:
   • Check your email for verification link
   • Tap link to verify account
   • Return to app and sign in
6. Choose subscription tier:
   • Free (view-only access)
   • Standard (full features)
   • Key User (advanced features, billing access)

Account Verification Issues

Verification email not received?

• Check spam/junk folder
• Verify email address was entered correctly
• Request new verification email: Sign in → Resend verification
• Wait 5-10 minutes (emails can be delayed)

Verification link expired?

• Links expire after 24 hours
• Request new verification email
• Use new link immediately

Can't access verification email?

• Contact support@quickinspect.me with your registered email
• Support can manually verify your account

Subscription Tiers

Free Tier

What's included:

• View reports shared with you
• Export PDFs
• Read-only access to company templates

What's not included:

• ❌ Create or edit reports
• ❌ AI features
• ❌ Cloud storage for your own reports
• ❌ Photo upload

Best for: Clients, stakeholders, or occasional viewers

Cost: Free

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Standard Tier

What's included:

• ✅ Create unlimited reports
• ✅ Full WYSIWYG report designer
• ✅ Photo documentation and image tables
• ✅ PDF export with customization
• ✅ Cloud sync across devices
• ✅ Personal templates
• ✅ AI features (usage limits configured per company)
• ✅ Email support

Best for: Individual inspectors, freelance surveyors, small-scale users

Cost: €40/month

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Key User Tier

What's included:

• ✅ Everything in Standard, plus:
• ✅ Advanced PDF customization
• ✅ Excel export for findings data
• ✅ Access to Subscription & Billing settings
• ✅ Email support

Best for: Professional inspectors, surveyors, team leads

Cost: €50/month

Upgrading Your Plan

From Free to Standard or Key User

1. Go to Settings → Subscription
2. Tap Upgrade
3. Select tier (Standard or Key User)
4. Enter payment method:
   • Credit card
   • Direct debit
   • Invoice (company plans only)
5. Review and confirm
6. Upgrade is immediate — features unlock instantly

From Standard to Key User

1. Settings → Subscription → Upgrade to Key User
2. Confirm upgrade
3. Prorated billing applies — remaining time on Standard plan is credited toward Key User

From Individual to Company Plan

1. Settings → Company → Create Company
2. Enter company details
3. Select number of user seats needed
4. Your individual subscription converts to company seat
5. Invite team members

Downgrading Your Plan

From Key User to Standard

1. Settings → Subscription → Change Plan
2. Select Standard
3. Confirm downgrade
4. Takes effect at next billing cycle:
   • You keep Key User features until current period ends
   • No partial refund for unused time
   • At renewal, you're billed for Standard

What happens to your data:

• Reports remain accessible (not deleted)
• AI usage limits may change based on company configuration

From Standard to Free

1. Settings → Subscription → Cancel Subscription
2. Confirm cancellation
3. Takes effect at end of billing period:
   • Keep Standard features until subscription expires
   • Then downgrade to Free tier

What happens to your data:

• Existing reports remain in cloud (read-only)
• Can't create new reports or edit existing ones
• Can view and export reports
• AI features disabled

Canceling Company Plan

Admin only:

1. Settings → Company → Billing → Cancel Plan
2. Choose what happens to team:
   • Convert to individual plans — Each user keeps their subscription (they're billed individually)
   • Downgrade all to Free — All users lose paid features
3. Confirm cancellation
4. Takes effect at end of billing period

What happens to company data:

• Company templates become personal templates for creators
• Shared reports remain accessible to all who had access
• Collaboration features disabled (can't assign or share new reports)

Payment Methods

Accepted Payment Methods

• Credit card
• Direct debit
• Invoice (company plans only)

Updating Payment Method

1. Settings → Subscription → Payment Method
2. Tap Update or Change Payment Method
3. Enter new payment details
4. Confirm
5. Next billing uses new payment method

Failed Payments

What happens:

1. Payment attempt fails on billing date
2. Email notification sent
3. Retry after 3 days
4. Retry after 7 days
5. If still failing, subscription paused

When subscription is paused:

• AI features disabled
• Report creation limited
• Cloud sync paused
• Can still view existing reports

To reactivate:

1. Update payment method
2. Clear outstanding balance
3. Features restore immediately

Billing and Invoices

Billing Cycle

• Billed on same date each month
• Example: Subscribe on Jan 15 → Next bill Feb 15

Viewing Invoices

1. Settings → Subscription → Billing History
2. See all past invoices with:
   • Date
   • Amount
   • Payment method
   • Invoice number
3. Tap invoice to:
   • View details
   • Download PDF
   • Email to accounting

Updating Billing Information

For invoices and receipts:

1. Settings → Subscription → Billing Information
2. Update:
   • Company name
   • VAT/Tax ID
   • Billing address
   • Additional email for invoices
3. Save changes
4. Future invoices use updated information

Past invoices cannot be changed. If you need a corrected invoice, contact support@quickinspect.me with:

• Invoice number
• Correct information
• Reason for correction

Tax and VAT

EU customers:

• VAT charged based on your country
• Provide valid VAT ID to apply reverse charge (B2B only)
• Invoices show VAT separately

Managing Team Members (Company Accounts)

Adding Users

Admin only:

1. Settings → Company → Team Members
2. Tap Invite Member
3. Enter email and select role
4. Send invitation
5. User accepts and joins company
6. Billing automatically adjusts for new seat

Removing Users

Admin only:

1. Team Members → Select user
2. Tap Remove from Company
3. Choose:
   • Deactivate — User loses access, seat available for reassignment
   • Delete — User's data deleted (cannot be undone)
4. Confirm removal

Changing User Roles

Admin only:

1. Team Members → Select user
2. Tap Change Role
3. Select new role (Admin, KeyUser, Standard, Free)
4. Confirm

Billing:

• Free role users don't count toward seat limit
• Changing Standard to KeyUser or Admin has no billing impact (all count as paid seats)

Account Deletion and Data Retention

Deleting Your Account

1. Settings → Account → Delete Account
2. Read data retention policy
3. Choose data handling:
   • Delete all data immediately — Reports, photos, templates permanently deleted within 24 hours
   • Retain for 30 days — Data deleted after 30 days (can reactivate account during this time)
4. Enter password to confirm
5. Tap Delete Account

What happens:

• Subscription canceled immediately (no refund for unused time)
• Access revoked within 1 hour
• Data deleted per your choice
• Email confirmation sent

Reactivating within 30-day window:

• Sign in with same email and password
• Account and data restored
• Must restart subscription to create reports

Data After Cancellation (Without Deletion)

If you cancel subscription but don't delete account:

• Reports: Remain in cloud indefinitely (read-only)
• Photos: Stored in cloud storage allocation
• Templates: Personal templates remain, can be exported
• Account: Can sign in anytime to view data or export

GDPR Data Export

EU users can request full data export:

1. Settings → Privacy → Export My Data
2. Confirm request
3. Receive download link within 48 hours
4. Download ZIP file containing:
   • All reports (JSON and PDF)
   • All photos (original resolution)
   • Account information
   • Usage logs
   • Templates

Billing Support

Common Billing Questions

When am I charged?

• Subscription renews automatically on billing date
• New subscriptions charged immediately

Can I get a refund?

• No refunds are available for subscriptions
• Contact support@quickinspect.me if you have billing questions

Can I pause my subscription?

• No pause option
• Cancel and resubscribe later
• Data remains accessible during gap (Free tier access)

Contacting Billing Support

For billing issues:

• Email: support@quickinspect.me
• Include:
  • Account email
  • Invoice number (if applicable)
  • Description of issue